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Title : User Support Technician

Responsibilities

User Support Technician is responsible to communicate with clients to identify the problems and provide possible solutions; troubleshoot by using a variety of tools and software such as UBCD, PC Check, SiSoftware Sandra; help clients to design and set up specific computer systems, software and networks such as building up a LAN network for small business, maintenance and problem solving; reconfigure the computer hardware such as motherboard, CPU, memory, video card, sound card and network card to ensure computers' compatibility, stability and functionality; test and determine what computer components can be recycled and provides weekly detail report to the manager for final approval; communicate with manufacturers and suppliers to accomplish Return Merchandise Authorization (RMA) transactions; direct technical department and gives technical training to workers in order to improve their skills and efficiency.

Qualifications

Diploma from recognized technical institution in the area of computer Engineering or related field or equivalent combination of education and experience.
1+ years hands-on computer systems/networking experience in the installation, setup, troubleshooting and maintenance of Intel-based computers and associated peripheral equipment.

Skills include Fix skills for desktops and notebooks, capable of replacing various hardware devices;
Ability to easily troubleshoot DELL, IBM, HP,Toshiba hardwares;
Ability to communicate technical solutions at a management level in English, Cantonese, and Mandarin;
Strong client focus and genuine desire to assist;
Ability to communicate effectively both orally and in writing with all users;
Very good working knowledge of microcomputer software including Microsoft Office, standard email clients and Windows XP operating system;
Fluent in speaking English, Cantonese, and Mandarin.

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.

HOW TO APPLY:

Candidates may forward their applications via email to hr@leno-tech.com. Each application must include a cover letter, a resume, and 2 portfolio samples. Indicate the position title User Support Technician in the email subject line. Only Word or Adobe PDF documents will be accepted.
Only responses received via email will be considered. No phone calls, faxes or drop-ins please.
We wish to thank all applicants for their interest but only those with qualifications consistent with the job requirements will be contacted.

Title: Computer Sales/Trader

Challenge:

leno-tech® Canada Inc. is recruiting for an individual who will purchase and sell used computer IT in general and Intel based Personal Computers, Notebooks and Monitors in particular. You will be buying, selling and making contact with equipment brokers as well as IT and procurement managers in corporate North America you will find opportunities to purchase computer hardware at or below market pricing. You will be working out of our Markham location with some traveling expected.

Duties:

Purchase product to augment our off-lease and end-of line computer hardware supply to reach sales targets and maximize revenue margins
Develop existing relationships and create new relationships in order to purchase quality products
Market and sell CTS products into designated territories either in Canada/US resellers, corporate or education verticals
Timely follow up of leads generated through focused marketing initiatives on buy and sell side
Identify, engage and coordinate necessary CTS resources to properly identify, support and close deals
Support a large number of sales representatives to find product to complete deals and working with the sales and purchasing managers to understand our daily, weekly and monthly product needs

Qualifications/ Attributes:

Minimum of 1 years experience in computer hardware brokerage
Minimum of 1 years inside/outside sales experience
Excellent phone skills and ability to build relationships
Thorough knowledge of the refurbished IT market is necessary.
Traders who worked in IT hardware distribution with off-lease and used hardware is ideal
Excellent computer and researching skills in necessary.

Opportunity :

We offer you an opportunity to make a six-figure income by working 5 days a week, 9 to 5 in a clean professional environment. leno-tech® Canada Inc. pays generously, treats its sales work force with respect and expects talent in return. ¡°Nothing happens till you sell or buy something¡± - we believe in that.

About the Company:

If you possess most or all of these qualifications you may be the person for the job. If you think you would be a good addition to the CTS team please send resumes to:

Fax: 905-480-9296
E-mail to hr@leno-tech.com
Website address: www.leno-tech.com

Please do not contact leno-tech® Canada Inc. directly. We appreciate your interest in leno-tech® Canada Inc. but only those chosen for an interview will be contacted.

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